Refund and Return Policy:
At Ploky, we are committed to ensuring your complete satisfaction with every purchase. However, should you encounter any issues with your order, please don’t hesitate to reach out to our dedicated customer support team for assistance. You can contact us via email at support@ploky.in or through WhatsApp at +91-9642232328, and our friendly customer care executives will be happy to assist you in resolving any concerns.
Please note the following guidelines regarding returns and refunds:
- Product Returns: We regret to inform you that we do not accept returns for opened products.
- Incorrect Product Received: If you receive an incorrect product, please contact us with the subject line “Wrong Item Received” along with your order details. Please note that we do not offer monetary refunds or store credit for such cases; only exchanges will be facilitated.
- Damaged Product: In the unfortunate event of receiving a damaged product, kindly provide us with photographs or videos of the damaged item via WhatsApp or email on the day of receipt, using the subject line “Damaged Product Received” along with your order details.
- Non-Returnable Items: Please be aware that products purchased on sale, gift cards, or items redeemed through points are not eligible for return or refund.
- Return Procedure: If a return is approved, ensure the product remains unopened and properly sealed before returning it to us. We will provide you with the necessary return address upon approval.
- Refund Process: Upon receiving the returned product and completing a thorough inspection, we will proceed with the refund or exchange process. Please note that shipping charges will not be covered by the company.
- Shipping Risks: Please take care to package the returned items securely to prevent any damage during transit. We regret to inform you that products damaged or lost during return shipping are not eligible for a refund.
For any further inquiries or assistance regarding our refund policy, please do not hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience with Ploky.